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The payment gateways (Stripe and Paypal) used by our payments system do not refund gateway fees when refunds are processed. This means that for your original full payment to be refunded, we would be in the negative.
For this reason, refunds are provided excluding any gateway fees that were collected (usually a few dollars).
You purchase the for $29.99, we receive $27.99 after gateway fees are processed (this value is not fixed).
When providing a refund, we would refund you $27.99 not $29.99, because if we refunded you $29.99, we would be at a loss of $2 with your purchase.
You will receive all free and premium features of the plugin with whichever plan you purchase. The number of websites/domains you can install activate the license on will depend on the plan you select. Take note of the number of sites each plan includes.
We’re always happy to assist you with getting the plugin up and running if you need additional help. Feel free to contact us at any time with your query.
Yes we do. You will get a prompt to enable a trial of the PRO plugin after you’ve had the free version installed for a few days. If you do not wish to wait, then Feel free to launch a Demo of the plugin to test out its features.
All free and premium features of the plugin will continue to work. However, you will no longer receive updates to the plugin and support will no longer be available.
Yes, you can always upgrade your current license to the next tier if the need arises.